Delivery Information / Frequently Asked Questions
Delivery
Postage and Packaging
Postage and packaging cost is:
North Island $13.95 per customised chilly bin, ice pack and courier ticket
South Island $11.95 per customised chilly bin, ice pack and courier ticket
We also have an option for you to purchase direct from the factory office. Parking only available on Mill St. Eftpos available.
NO RURAL (RD) DELIVERY SORRY!!! If you order for RD addresses NZ Post will not guarantee overnight delivery so we cannot guarantee overnight delivery sorry.
All Packaging is fully 100% recyclable
All HMP Airpop products are 100% recyclable. Airpop boxes can be reused multiple times and recycled.
All Plastic wraps 100 % recyclable
All Cardboard and paper is Compostable
Your Postage and packaging cost includes:
Overnight delivery in a specialty airpop chillybin carton with frozen gel packs to ensure your product arrives in a chilled and in pristine condition.
Please note: The packaging is designed for your desserts guaranteed to arrive chilled. If you require frozen we can add extra ice but cannot guarantee frozen deliveries.
One large package can include
One pack of 20 premium size desserts, one 32 profiteroles or up to 42 Petite (2 x 21), and Up to two 6 packs
OR One pack can include one or up to two smaller packs
Packs of 6 Premium size, 10 Premium size,
Packs can be mixed ie you can buy one pack of 12 slices and one pack of 10 premium custard squares and only pay one P&P
Personal Message
Denheath can also include a free personal message if you require one. We can also include your logo, letterhead etc for corporate orders all at no extra charge.
Delivery Times and Dates
For overnight deliveries, orders must be placed by 2-3pm day before
PLEASE NOTE The delivery can be any time of the day depending on the Courier run. The Desserts are in a robust chilly bin that will keep them cold ALL day!
Note delivery days are Tuesday, Wednesday, Thursday and Friday.
You can choose your preferred date in the calendar. (Please note your preferred date does not show on your order confirmation.)
Orders placed on Friday, Saturday, Sunday and Monday by 1 pm will normally be delivered on Tuesday unless specified otherwise.
Saturday deliveries can occasionally be organised depending on your location but the courier do charge an extra ticket charge for Saturday deliveries, so you do need to call us to arrange a Saturday delivery.
You can specify a delivery date of your choice at the checkout.
Rural and P.O Box Deliveries
NO RURAL DELIVERY SERVICE But we can arrange for them to go somewhere close by that you can pick up from!
Checking your delivery address is urban with New Zealand Couriers
https://nzcouriers.co.nz/tools/check-an-address/
Question My address used to be Urban - Now you say its RD. Why?
Yes this can be the case with a very small amount of addresses. In some areas that could deliver to with our previous supplier we can't deliver to with New Zealand Couriers - but hand on heart there service so far has been just fabulous! They really care about making sure your delivery arrives.
Changing the delivery address
If you contact us before the delivery is sent we can usually change the address.
However if you use New Zealand Couriers redirect service your parcel could take up to 3 days or more to arrive and will perish. We do not want to disappoint you so Please make sure any address change requests are made to Denheath before the parcel is sent.
Packaging
We only use the freshest ingredients to make these delicious towers of fluffy goodness, so it's absolutely critical we use the very best packaging methods to get them to you as we intended! Our airpop chilly bins and ice packs maintain the temperature, keeps the product safe and almost eliminates the possibility of most damage.
Specialty Airpop Chilly bins
These sturdy Airpop chilly bins are designed to maintain the temperature and eliminate damage. They are designed to deliver you chilled desserts.
Frozen Food Grade Non Toxic Gel Packs
Denheath use frozen gel packs to ensure your product arrives in pristine chilled condition.
An ice pack and polystyrene outer ensures your delivery does not perish or get damaged in transit.
International Orders
If you are interested in an International orders please contact us. For export please see our export page.
Bank Deposit Payment
Bank Deposit payment is available but we no longer accept Screen shots as proof of Payment. We apologise for the inconvenience and advise if paying by Bank deposit order a day or two earlier than required to make sure deposit comes through and we can release the order.
Frequently asked questions
How to cut at bottom of the page
How do my desserts arrive chilled or frozen
We try to get your desserts delivered READY TO EAT! But if you would prefer frozen we need to know in the comments section of your order. To try to get them to you frozen we need to add more ice packs.
How soon can I get my order?
Normally if your order by 1-3pm you can have your delivery the next day! Note delivery Days are Tuesday, Wednesday, Thursday and Friday. We cannot deliver on Mondays. We cannot guarantee delivery times. We can request a delivery time from the courier company but there is no guarantee it will be delivered at that specific time.
Question My address used to be Urban - Now you say its RD. Why?
Yes this can be the case with a very small amount of addresses. In some areas that could deliver to with our previous supplier we can't deliver to with New Zealand Couriers - but hand on heart there service so far has been just fabulous! They really care about making sure your delivery arrives.
Can I order now the specials or anything and have them delivered at later date? And will it always be on preferred date.
Yes we get a lot of Pre- Orders and you can choose your preferred date in the checkout. We advise you order a day early, that is the day before a big event. That way you can store in fridge and not have to worry about courier. And if something were to go wrong, we have another day to resend if necessary. If we don't make your preferred date we will give you something back to apologise. Or refund or replace if we didn't make the event.
Can I get a Saturday delivery?
Sometimes. This really depends on what part of New Zealand it is to be delivered. Some areas do not get serviced by the courier on a Saturday. (Please note Saturday deliveries do incur an extra courier charge and need to be ordered online then you will get an email asking you for the Saturday delivery fee). The NZ Couriers Address checker can advise if your address can get a Saturday delivery.
What do I do when I receive my order?
Remove desserts out of the airpop chilly bin and put them in the fridge until you are ready to consume them. (Do not store them in the fridge or freezer inside the airpop chilly bin box they have been delivered to you in. always remove first)
What time will my delivery arrive?
You will be able to track your delivery with the tracking information we send you after your order has been dispatched.
Deliveries to business addresses are usually made by 10 am. Deliveries residential addresses are usually made by midday. But all deliveries can be made up until 5 pm depending on couriers run and weather.
But please note: Due to volume or weather conditions the couriers delivery cycle may be compromised. In this case your parcel can arrive any time of day up until end of day. If no one is home your package will be left somewhere safe and secure on your property.
Can I request a delivery time or can the courier call me on the arrival of my purchase?
We cannot guarantee a delivery time. Couriers will not guarantee any request for a specific time.
We suggest ordering your product one day in advance if you require them for a party or social function. That way you do not have to stress about waiting for a delivery the day of the big event.
We cannot get the courier to call you when your package arrives but you will get email notification it has been delivered
What do I do with the airpop box and gel pack?
You should recycle these by re-using them for things at home. Have you still got the ice pack, its handy for keeping chilled foods when travelling. The recyclable airpop box box can be used for keeping chilled food for family picnics, fishing, barbecues.
We want to keep NZ clean and green, so if necessary please send them back. We will recycle them.
Send to Denheath Desserts, 3 Mill Street, Timaru 7910
How big are the Dessert squares?
Premium squares are approximately 6 x 6 cm square . These are great as a full dessert portion.
Petite squares are 4 x 4 cm square. They are a perfect finger food for any occasion.
Slices are 3 x 6 cm and are half the size of our Premium 6 x 6. They are designed to be eaten off a plate with a fork or spoon.
Are any of your products Vegetarian?
Yes Denheath Custard Squares Are Vegetarian
Are any of your products Gluten Free?
No sorry we are not producing anything entirely gluten free at this stage. We are still working on it though!!!
Are any of your products dairy free
How long do your desserts last and can I store them?
Denheath Custard, Profiteroles and E-Squares (the Square profiterole) have:
- a refrigerated shelf life of 4 days
- a frozen storage life of 12 months (Once defrosted consume within 4 days)
Denheath Cheesecake Squares have:
- a refrigerated shelf life of 6 days
- a frozen storage life of 12 months (consume within 6 days after defrosted)
Store your Denheath in the fridge or the freezer. But always defrost Denheath Desserts overnight in the fridge! We do not recommend re-freezing product that has been defrosted. So please do let us know if you want to receive your desserts frozen.
Defrost time:
Premium squares are always best defrosted overnight in the fridge. Our Petite squares and slices will defrost in 3 to 4 hours in the fridge if spread out. But it is best to pop all Denheath Desserts in the fridge overnight for full defrost. Once Defrosted please store chilled and consume within 4 days.
Beware: You can change the taste by defrosting on bench or close to strong smelling food in fridge. And by freezing product that has already been defrosted. We do not recommend it.
Are your Desserts Halal Certified?
Yes we are audited by FIANZ our Certificate number is 5766
Do you offer and guarantee?
Absolutely 100 % Family Guarantee! Denheath run a food safety programme and guarantee the quality of ALL our products. And if your delivery does not make it to you we refund in full or replace the order. If you have any questions or comments about our products, please contact us, toll free on 0800 336 432 or email us on office@denheath.co.nz . Please retain the product, packaging and best before date.
Recommended defrosting instructions
If you have purchased frozen Denheath Desserts all you need to do to defrost is: Remove them from packaging.
Take out as many as required. Place in fridge on paper towels for as long as appropriate.
To cut follow instructions below or Watch NZ's favourite Aunty Hilary Barry cut one On ONE NEWS SITE HERE
How to cut a Denheath Custard Slice
Use serrated edge knife and cut straight down.